Terms & Conditions

1. Acceptance of Terms

By accessing and using Smart Clinic's services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Services Provided

Smart Clinic provides the following services:

• Psychiatric consultation and medication management
• Psychological therapy and counselling
• Psychometric assessments
• rTMS therapy
• Child and adolescent mental health services
• Clinical yoga for mental health
• Life coaching and wellness programmes

3. Appointments & Cancellations

3.1 Booking

• Appointments can be booked by phone, via WhatsApp, or by walking in (subject to availability)
• Same-day appointments subject to availability
• First-time patients must arrive 10 minutes early for paperwork

3.2 Cancellation Policy

• Our cancellation policy will be explained to you when you book your appointment
• Emergencies considered on case-by-case basis

4. Payment Terms

4.1 Fees

• Consultation fees vary by service and provider
• Current charges are shared on request; see our Payment Information page
• Fees subject to change with notice

4.2 Payment Methods

We accept: Cash, Credit/Debit Cards, UPI, Net Banking

5. Patient Responsibilities

• Provide accurate medical history and information
• Follow prescribed treatment plans
• Notify clinic of medication changes or side effects
• Maintain confidentiality of other patients
• Treat staff and providers with respect
• Pay fees in timely manner

6. Medical Disclaimer

• Information on this website is for educational purposes only
• Does not constitute medical advice or diagnosis
• Always consult a qualified healthcare provider for medical decisions
• In medical emergency, call 112 or visit nearest emergency room
• For mental health crisis: Tele-MANAS 14416 (24/7, free)

7. Confidentiality & Privacy

• All patient information kept strictly confidential
• Subject to our Privacy Policy and applicable laws
• Exceptions: Legal requirements and safety concerns
• Online sessions use secure, encrypted platforms

8. Telehealth / Online Consultations

• Stable internet connection and video-enabled device required
• Private location recommended for session
• Online sessions not suitable for all conditions
• Emergency situations require in-person care
• Technical issues may require rescheduling

9. Treatment of Minors

• Parent/legal guardian consent required for patients under 18
• Guardian must be present for initial consultation
• Confidentiality balanced with parental rights per professional ethics

10. Intellectual Property

All website content, materials, and resources are copyrighted and may not be reproduced without written permission.

11. Limitation of Liability

Smart Clinic and its providers are not liable for treatment outcomes (results may vary), decisions made by patients, third-party services or referrals, technical issues affecting online sessions, or indirect or consequential damages. Maximum liability is limited to fees paid for services in question.

12. Governing Law

These Terms and Conditions are governed by the laws of India and the state of Maharashtra. Any disputes shall be subject to the exclusive jurisdiction of courts in Pune, Maharashtra.

13. Contact

For questions about these Terms, contact us at:
Email: smartclinicpune@gmail.com
Phone: +91 74100 51105