Privacy Policy
Last Updated: November 2026
1. Introduction
Smart Neuropsychiatry Clinic ("Smart Clinic", "we", "us") is committed to protecting the privacy and confidentiality of our patients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal and health information in compliance with the Digital Personal Data Protection Act, 2023 (India), the Information Technology Act, 2000, and the Mental Healthcare Act, 2017.
2. Information We Collect
Personal Information
- Name, date of birth, gender, and contact details
- Emergency contact information
Health Information
- Medical history and current conditions
- Treatment plans, prescriptions, and session notes
- Psychometric assessment results
Website Data
- With your consent only, anonymous usage data from Google Analytics, such as pages viewed and which contact buttons are used (see our Cookie Policy)
- Messages you send us by email or WhatsApp
- Basic technical information, such as browser type, recorded by our website host when you visit
3. How We Use Your Information
- Providing psychiatric, therapeutic, and wellness services
- Appointment scheduling and reminders
- Improving our services and website experience
- Complying with legal and regulatory requirements
4. Data Sharing
We only share your information in these circumstances:
- With your consent: When you explicitly authorise disclosure
- Treatment: With healthcare providers involved in your care
- Legal requirements: When required by law or court order
- Safety: To prevent serious harm to you or others
We never sell or share your information for marketing purposes.
5. Your Rights
Under Indian data protection laws, you have the right to:
- Access — Request a copy of your personal/health data
- Correction — Request corrections to inaccurate information
- Deletion — Request deletion (subject to legal retention requirements)
- Restriction — Restrict processing in certain circumstances
- Portability — Receive your data in a machine-readable format
- Object — Object to processing for marketing purposes
To exercise any of these rights, contact us at smartclinicpune@gmail.com or call +91 74100 51105.
6. Data Security
- SSL/TLS encryption for all website communications
- Encrypted data storage for patient records
- Role-based access controls for staff
- Secure, encrypted telehealth platforms
- Regular security audits and staff confidentiality training
7. Data Retention
- Active patients: Duration of treatment + 3 years
- Inactive patients: Minimum 10 years from last visit (per MCI guidelines)
- Minor patients: Until age 21 or 10 years after last visit, whichever is longer
8. Children's Privacy
For patients under 18, we require parent/legal guardian consent for data collection and treatment. Additional protections apply per the Mental Healthcare Act, 2017.
9. Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated to active patients. Continued use of our services constitutes acceptance of the updated policy.
10. Contact Us
Data Protection Officer
Smart Neuropsychiatry Clinic
Email: smartclinicpune@gmail.com
Phone: +91 74100 51105